Pitfall : “A hidden or unsuspected danger or difficulty”
Disadvantage: “An
unfavorable circumstance or condition that reduces the chances of success or
effectiveness”
Like any other marketing channel the social media strategy has its own pitfalls and disadvantages. Let us first focus on disadvantages which are listed below:
1.
Time intensiveness: Commitment is extremely necessary for two-way
communication and hence it requires considerable man-hours which small enterprises
mightn’t be in a condition to provide.
2.
Trademark and copyright issues: The marketers should regularly scout for the
correct usage of their intellectual property to prevent misuse which might hurt
the brand.
3.
Trust, Security and privacy issues: This is especially true for
online-transaction oriented firms, the transaction via Facebook or the
Pinterest buy button should be handled with utmost care with regards to the
user data so as to prevent frauds which might lead to brand erosion.
4.
User Generated Content: Soliciting the
user-generated content into the marketing strategy comes with a risk of
incurring legal liability for the content generated by individual participants
of the campaign.
5.
Negative Feedbacks: Consumer can create a
negative or a positive pressure out of which the former is extremely
devastating for the business. This is a major risk as there is nothing much
which the marketer can do in this situation and ignoring isn’t an option.
As we have discussed the disadvantages now we move towards
latent complications which might arise during the campaign. Sending a few
tweets or posting a few times doesn’t spell success in the social media world.
Some of the following pitfalls should be avoided to help in increasing ROI.
Some of the common pitfalls are listed below:
1.
Disorganized Information: This stems from not
having a plan and ultimately leads to the consumers being bombarded with all
sorts of irrelevant information. A business needs to have compelling content
associated with a planned content calendar, a clear social media policy and
measurable goals.
2.
Low interaction with Fans/ Followers: A company
can build a reputation of being a strong service provider by listening to the
troubles of the followers and responding to them. This happens at a very low
cost but still only 29% of customer queries receive a response globally.
3.
Not tracking KPIs: The tracking should be religiously
done for the pre-decided goals and the metrics should be regularly updated.
These analytics help in tracking user behavior, garnering feedback and
analyzing the lead generating activities which can subsequently by utilized for
fine-tuning the campaign.
4.
Treating all social-media platforms as same:
Each platform has its own lingo, audience and culture. Promoting same message across platforms would
classify as spam, rather the culture should be understood to help connect on a
personal level.
5.
Using social media as a sales platform: Social
media is for relationship building not sales, forging a brand connection,
provide content which the users want to see and the not the content which the
company wishes to promote. The promotional content can come into picture once
the personal connection has been established.
~Submitted By
Vivaswan Pathak (PGP-14-155)
~Submitted By
Vivaswan Pathak (PGP-14-155)
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